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FAQs

Good questions. Straight answers.

Security, set-up and day-to-day use - the questions we hear most, answered.

Looking for pricing? See our pricing page.

Security and data

Your data, safe and in your control.

How we host, protect and look after your data and your candidates’ data.

Where is our data hosted?+

On Amazon Web Services (AWS). Hosting in other regions can be discussed on a case by case basis. Each customer’s data is encrypted with its own separate key.

How does Yaffle Hire help us with GDPR?+

Candidates give consent when they apply, with a separate opt-in for your talent pool. Data is then cleansed automatically in line with your retention rules.

How do our people sign in, and who sees what?+

Your team can sign in with their Microsoft work account, with multi-factor authentication also available. Roles and permissions control exactly what each person can see and do, and every action is recorded in a full audit trail. System Admins have full control of the profiles and associated permission sets. 

Can we get our data out if we ever leave?+

Yes. Your data is yours. It can be exported, and we’ll agree how and when with you. Most importantly we make it simple for you. 

Getting started

Up and running, without the upheaval.

What set-up looks like, and how we help your team get going.

How long does it take to get started?+

It depends on your size and how you hire, but either way we agree a realistic plan with you up front. Yaffle Hire is designed to be quick to set up, so there’s no lengthy, costly implementation project.

What does set-up involve?+

We work with you to configure your hiring stages, application forms, scorecards, approval routes and permissions. Import your sites and teams from a spreadsheet, with a preview before anything changes, or bring your structure across from your HR system's export. New hires can then be passed to your HCM / HRIS automatically, by secure webhook or file.

Can we make changes ourselves after go-live?+

Yes. Your super users can update stages, forms, scorecards and approval routes in settings, with no change requests and no waiting on us.

Can we move across from our current system?+

Yes. Our team will help move across core, existing data, either for you or alongside your team, depending on how much there is, complexity and what support you need. We agree the approach with you before anything moves.

Will our team need training?+

Core training will form part of your implementation with us. We work closely with your admin lead or a small group of system owners, so they know Yaffle Hire inside out and can pass that knowledge on to the rest of your team. It’s designed to be easy to pick up, so day-to-day users get going quickly and make the most of the solution.

Using Yaffle Hire

Day to day, made simpler.

How Yaffle Hire works with your tools, your team and your candidates.

Does it work with the tools we already use?+

Yes. Interviews link to Outlook and Teams calendars, with invites that work with any calendar, and careers pages can sit on your own website. Connect the analytics tool of your choice to your own reporting database, and webhooks and data hand-offs handle the rest.

How does Yaffle Hire use AI?+

The key word is responsibly. AI is there to save time, not to make decisions. It reads CVs, helps to find candidates within your talent pool by meaning rather than just keywords, and answers questions in plain English, always explaining what it suggests. You can also connect your own AI assistant, which will only ever see what you’re allowed to see, based on configurable user permissions.

What is it like for candidates?+

Quick to apply on any device, with CVs read and parsed automatically so there’s less to type. Candidates can save and come back later, and after their first application can create an optional account to see all their applications in one place. They hear from you by email, and because Yaffle Hire tracks every candidate against the timings you set, your team is prompted early so nobody is left waiting. The whole journey is designed and tested against WCAG accessibility standards.

How does Yaffle Hire support fair, inclusive hiring?+

Structured scorecards mean every candidate is judged on the same terms, and blind shortlisting hides personal details from the roles you choose. Equal opportunities data is kept separate from applications and never shown to your recruiters.

Can we advertise roles internally first?+

Yes. Each advert can be internal, external or both, so colleagues can spot their next move before you go to market.

Can our careers site match our brand?+

Yes. Your careers site and application journey use your branding, and multi-site groups can brand each site or business separately.

Can it handle multiple sites or brands?+

Yes. Bring your whole group into one system, with approval routes that follow your structure.

Still have a question? Let's chat.

A relaxed conversation about how you hire today and where Yaffle Hire could help. No hard sell.

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